Quick summary: pak265 collects only what is necessary to run your account, process PKR payments and keep the platform secure. We do not sell your personal data to advertisers or third-party marketers. Full details are below.
01About This Policy
This Privacy Policy applies to all services provided by pak265 through the website at pak265.pro, the Android app and the iOS app. It covers how personal information about registered players and website visitors is collected, stored, processed and, where applicable, shared with third parties.
By creating an account with pak265 or by continuing to use the platform, you confirm that you have read and understood this policy. If you do not agree with how we handle data, please do not register or use the platform. You can contact our support team at any time with questions about your data or about this policy before deciding whether to proceed.
This policy should be read alongside the Terms and Conditions and any game-specific rules published on the platform. Together, these documents form the complete agreement between you and pak265.
02Data We Collect
pak265 collects personal data from two main sources: information you provide directly when registering and using the platform, and data collected automatically as part of normal platform operation. The table below gives an overview of what is collected and why.
| Data Category | Examples | Why It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number | Account creation and age/identity verification |
| Contact Data | Email address, phone number | Account communication, support, security alerts |
| Financial Data | JazzCash/Easypaisa account reference, bank account details, transaction history | Processing PKR deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Usage Data | Games played, bets placed, session times, pages visited | Personalisation, responsible gaming monitoring, analytics |
| Communications Data | Support chat logs, email exchanges | Resolving queries, quality assurance, dispute resolution |
We do not collect sensitive categories of personal data such as racial origin, religious beliefs or health information as part of standard account operation. Where any additional information is requested for a specific purpose, you will be informed before providing it.
03How We Use Your Data
pak265 uses your personal data only for the purposes described in this policy. We do not use it for unrelated commercial activities or share it with third-party advertisers. The main uses are:
- Account management: creating and maintaining your player account, verifying your identity and age, and enabling you to log in securely.
- Payment processing: enabling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported channels.
- Platform security: detecting and preventing fraud, money laundering, multiple account creation, and other prohibited conduct described in the Terms and Conditions.
- Responsible gaming: monitoring usage patterns that may indicate problematic play and enforcing self-exclusion or deposit limits where requested.
- Customer support: responding to queries, resolving disputes and managing complaints.
- Platform improvement: analysing aggregate usage data to improve game lobby layout, payment flows and app performance.
- Marketing communications: sending promotional emails about bonuses and platform updates, where you have not opted out. You can unsubscribe from marketing emails at any time from your account settings.
No spam: pak265 does not send unsolicited marketing. If you receive a promotional email you did not expect, use the unsubscribe link at the bottom of that email or contact support to update your preferences.
04Legal Basis for Processing
pak265 processes your personal data on the following grounds:
- Contract performance: Processing is necessary to operate your account, process payments and deliver the services you have signed up for.
- Legal obligation: Certain data must be retained to comply with anti-money-laundering obligations, record-keeping requirements and identity verification duties.
- Legitimate interest: pak265 has a legitimate interest in keeping the platform secure, preventing fraud and improving the product for all players.
- Consent: Where processing is based on consent – such as receiving marketing emails – you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
05Payments and PKR Transactions
All financial transactions on pak265 are processed in PKR. Payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. When you initiate a deposit or withdrawal, your payment details are handled directly by the relevant payment provider. pak265 does not store full card numbers, JazzCash PINs, Easypaisa passwords or any other payment credential on its own servers.
What pak265 does retain is the reference data necessary to match your payment to your account, confirm a transaction was completed, and produce an accurate transaction history. This includes the payment method type, the transaction amount in PKR, timestamps and the provider's transaction reference number.
Payment Security: All communication between your device and pak265 is encrypted using TLS. Your payment provider's own security standards apply to the credential data they hold on their end. Never share your JazzCash or Easypaisa PIN with anyone, including pak265 support staff – we will never ask for it.
Transaction history is retained for the period described in Section 09 and may be used in the event of a disputed transaction or an anti-fraud investigation.
06Cookies and Tracking Technologies
pak265 uses cookies and similar tracking technologies on the website and within the app to provide a functional and secure experience. Cookies are small text files stored on your device that help the platform remember your session, preferences and certain security tokens.
Types of Cookies Used
- Essential cookies: Required for the platform to function. These include session authentication tokens and security identifiers. You cannot opt out of these without losing access to your account.
- Functional cookies: Remember your language and display preferences, your last selected payment method, and lobby filter settings.
- Analytics cookies: Collect anonymised data about how pages and features are used. This helps pak265 identify slow-loading pages, confusing navigation flows and underused features. No personally identifiable information is included in analytics data.
- Security cookies: Help detect unusual login patterns, multiple simultaneous sessions from different locations, and other signals associated with fraud or account takeover attempts.
You can manage non-essential cookies through your browser settings. Disabling analytics or functional cookies will not prevent you from accessing your account, but some preferences may not be saved between sessions.
07Sharing Data with Third Parties
pak265 does not sell, rent or trade your personal data with third-party marketers or data brokers. Data is shared only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.
- Payment providers: JazzCash, Easypaisa, Raast, banks and card networks receive the data required to process your specific transaction. Each provider operates under their own privacy policy.
- Identity verification services: Third-party KYC (Know Your Customer) providers may receive your name, date of birth and ID document details to verify your identity in accordance with anti-money-laundering obligations.
- Fraud detection platforms: Anonymised or pseudonymised device fingerprints and behavioural signals may be shared with fraud prevention services to protect the platform and its players.
- Game providers: Studios such as Pragmatic Play and Evolution Gaming receive a session token and game-related data to deliver the game. They do not receive your full account profile or payment history.
- Analytics platforms: Aggregated, anonymised usage data may be shared with analytics tools to help pak265 understand platform performance. This data cannot be used to identify individual players.
- Legal and regulatory authorities: pak265 will disclose data to relevant authorities when required by applicable law, court order or regulatory obligation. We will notify you of such a disclosure where legally permitted to do so.
No advertising networks: pak265 does not share your personal data with advertising networks for the purpose of serving you targeted ads on other platforms or websites.
08Data Security
pak265 applies industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, disclosure or destruction. Key measures include:
- All data transmitted between your device and pak265 servers is encrypted using TLS (Transport Layer Security).
- Stored personal data is encrypted at rest using strong encryption standards.
- Access to personal data within pak265 is restricted on a need-to-know basis. Staff who have access are bound by confidentiality obligations.
- Regular security assessments are carried out to identify and address vulnerabilities in the platform infrastructure.
- Account login is protected by rate limiting and automated detection of unusual access patterns.
Despite these measures, no internet-based system can guarantee absolute security. In the unlikely event of a data breach that affects your personal data in a material way, pak265 will notify you promptly and explain what steps are being taken to address the situation.
Your part: Use a strong, unique password for your pak265 account and never share it. If you suspect your account has been accessed without your permission, contact support immediately to secure it.
09Data Retention
pak265 retains your personal data for as long as your account is active and for a defined period after it is closed. Retention periods are set based on the purpose for which data was collected and any applicable legal obligations.
- Account and identity data: Retained for the lifetime of the account and for a minimum of five years after the account is closed, as required by anti-money-laundering record-keeping obligations.
- Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to satisfy financial record-keeping requirements.
- Support communications: Chat logs and email exchanges are retained for up to three years to assist with dispute resolution and quality assurance.
- Usage and session data: Anonymised usage analytics are retained indefinitely in aggregated form. Non-anonymised session logs are retained for up to 12 months.
- Marketing preferences: Records of your consent or opt-out status for marketing communications are retained for the duration of your account.
When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
10Your Rights Over Your Data
As a pak265 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support with your account details and the specific request.
- Right to access: You can request a copy of the personal data pak265 holds about you. We will provide this within a reasonable timeframe, typically within 30 days.
- Right to rectification: If any of your personal data held by pak265 is inaccurate or incomplete, you can request that it be corrected.
- Right to erasure: You can request deletion of your personal data in certain circumstances – for example, if the data is no longer necessary for the purpose it was collected for. Note that this right does not override our legal obligations to retain certain data such as transaction records.
- Right to restrict processing: You can ask pak265 to restrict how your data is used while a query or complaint is being resolved.
- Right to data portability: You can request your personal data in a structured, commonly used format so that it can be transferred to another service provider.
- Right to withdraw consent: Where processing is based on your consent – such as marketing emails – you can withdraw that consent at any time through your account settings or by contacting support.
pak265 will respond to all data rights requests in good faith. Where a request cannot be fulfilled in full – for example, because of a legal retention obligation – we will explain why and describe what can be done instead.
11Children's Privacy
18+ Only: pak265 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account, contact support immediately so the account can be closed and any data removed.
Age verification is carried out as part of the registration and account verification process. Any account found to be held by a person under 18 years of age will be closed immediately and all associated data will be handled in line with our data retention and deletion procedures.
If you are a parent or guardian and are concerned that a person under your care may have accessed pak265, contact support and we will assist you in securing the situation promptly. You can also visit the Responsible Gaming page for information on access control tools.
12Changes to This Policy
pak265 may update this Privacy Policy from time to time as the platform evolves or legal requirements change. When a material change is made, registered players will be notified by email or via an in-platform notification. The "Last updated" date at the top of this page always reflects the most recent revision.
Continued use of the platform after a policy update has been notified constitutes acceptance of the revised policy. If you do not accept a material change, you should stop using the platform and contact support to request account closure. Any remaining balance will be processed as a standard withdrawal subject to the current Terms and Conditions.
Minor clarifications or corrections that do not affect your rights or how your data is used may be made without a formal notification, though the "Last updated" date will still be revised to reflect any change.
13Contact Us
If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, the pak265 support team is available 24/7 via live chat on the website and in the mobile app. You can also reach us by email at the address shown in the footer of this page.
For formal data-related complaints or requests, please mark your message clearly so it reaches the right team quickly. All formal requests are acknowledged and actioned within 30 days wherever possible.
For general platform questions, visit the FAQ page which covers common queries from Pakistan players about accounts, payments, bonuses and responsible gaming.